The IT Support Centre maintains a phone support line. Staff will log your issue information and provide assistance with the matter. Tickets are answered Monday - Friday between 8 :00 am - 9:00 pm Use the help form to submit web-based requests for support. Enjoy easy-to-understand answers to your set-up and product use questions. You can submit an online ticket at any time to the IT Support Centre. FREE TECHNICAL SUPPORT Exclusively for Members. Mackintosh-Corry Hall, Room B205 - view on mapĪppointment recommended please call (613)533-6666 in advance of your visit

If you’re on a Dropbox business team, but you’re not an admin, ask your admin to visit /support and add additional admins to the team to enable phone access for them.Walk-in support is available in Mackintosh-Corry Hall Room B205 (across from the cafeteria) to assist with technical issues for laptops and mobile devices as well as other IT-related inquiries You should receive a call within an hour. Enter a phone number that can be dialed directly.Our phones are primarily in place for situations where. Click Admin console in the left sidebar. VMware technical phone support is available to customers covered by a Support and Subscription contract.Sign in to with your admin credentials.Phone support isn't available for business trial accounts. Phone support is only available to team admins with Dropbox business and Enterprise teams accounts, during local business hours. If your language isn’t listed at /support, you can send an email or start a chat in your preferred language, and you’ll be routed to the appropriate team. Sign in and visit /support to see your language options. Depending on your account type and location, support may be available in French, German, Japanese, Portuguese, and Spanish. Webex by Cisco is the leading enterprise solution for video conferencing, online meetings, screen share, and webinars. How to receive support in your preferred languageĪll Dropbox customers have access to support in English. Live chat and phone support are available during your local business hours, 9:00 am – 5:00 pm.Business users on the Enterprise plan can expect a response from email support within 1 hour, any day of the week.Plus, Family, Professional, and business users can expect an email response from support within 1 business day (Monday–Friday).

Customers of all account types can use the help center, community forums, and chatbot 24 hours a day, 7 days a week.

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